Services
Process optimisation with ITIL
“When the winds of change blow, some people build walls and others build windmills”
(Chinese proverb)
We are living in an age of change, in which change itself is becoming the norm. This certainly applies to IT infrastructure and business processes within companies, and consequently the applications that support these processes.
However, this situation can lead to conflict, especially in legally regulated companies: on the one hand, it is essential to uphold the validated status of the system, thereby ensuring system stability and system checking; on the other, it is the IT applications that are required to provide optimal support to the changing business processes. There is also a need for pharmaceuticals companies to comply with legal regulations.
Upholding the validated system status and keeping the system and its associated infrastructure under supervision is a challenge, particularly when applications undergo the transition from project environment to productive utilisation.
In this situation, we can support you with concepts for SAP operation in the pharmaceuticals field.
On the basis of IT Infrastructure Library (ITIL) standards, we create a rulebook which defines the Service Management processes for the running of a SAP application and its associated IT infrastructure, taking GMP requirements into consideration.
IT Service Management (ITSM) refers to the totality of processes and activities necessary to comply with requirements regarding changes whilst keeping the system under supervision and validated. These include:
- Configuration management
- Incident management
- Problem management
- Change management
- Release management
Aside from satisfying regulatory provisions, the objective is to enhance the quality of IT services in a quantifiable and verifiable manner, thus indirectly raising cost efficiency.
ITIL amounts to a systematic and structured procedure for managing IT services, central to which is the economic fulfilment of corporate requirements. To this procedure, we add pharmaceutical requirements with a view to developing customised operating concepts for individual customers.
We can help you utilise ITIL to optimise your SAP operating processes including, where required, full integration into your SAP system environment.
Even while your SAP project is in progress, our staff members will help you define Service Management processes, thus ensuring the controlled and consistent operation of your environment immediately after implementation.
For IT Service Management, we are the expert partner you can trust!
